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Purchases
What happens after I buy?
You will receive a confirmation email with all the details about your order, shipping,
vouchers and tax-deductible donation.
How do I find my vouchers?
All your orders and vouchers are available in your account
with us.
When does my voucher expire?
The expiration date is displayed in the order and on each voucher.
What happens if my voucher has expired?
The paid portion of the Recoup Voucher will expire five (5) years from the date
the Recoup Voucher is issued or later, according to state law. The entire amount paid
for tickets to shows and events expires the date of the show.
Can I transfer my voucher to someone else?
In most cases yes, but it is best to call the merchant in advance to confirm. If
you have any questions, the Recoup support team is happy to help. You can reach
us email at support@recoup.com.
How do I use my voucher?
To use your voucher, follow the instruction in your order confirmation email. In
general, for online promotion you will need enter the voucher code while checking
out at the merchant's webs site; for local offers you can simply load the voucher
on your mobile or print it to show it to the merchant.
My order is being shipped. Where can I check the status?
In most cases, Recoup’s merchant partners will be ship your order directly to to
you shortly after you place the order. It is best to check in with them first regarding
the status of the order. They should be able to provide an update or tracking number
for you. If you have trouble getting this information, just reach out to us via
email at support@recoup.com and we’ll be
happy to help.
Security/Payment
What payment methods are accepted?
We accept all major credit cards.
Is my information safe?
Yes. Your information is protected with state-of-art and industry-standard encryption
techniques.
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Non-Profits
I don’t see my favorite non-profit, how can I get them signed up?
Recoup is adding new non-profit organizations every day. If you don't see your favorite
organization you are more than welcome to invite them to join us. Send us an email
at info@recoup.com and our nonprofit team will
work to get them on board!
If I make a donation through Recoup, do I receive the tax benefits?
If you choose to donate part or all of your discount at checkout, you can take the
equivalent tax deduction (to the extent allowed by law, consult your tax advisor.)
Refunds
What is your refund policy?
Recoup will refund a purchase within five (5) days of the sale, provided that the
Recoup Voucher has not yet been redeemed or the merchandise has not been shipped
to you.
What should I do if the merchant doesn’t honor my voucher?
Account/Subscriptions
I can’t remember which email I used to sign up. How can I retrieve it?
Send your full name to support@recoup.com and we’ll
reply with the email address we have on file for you.
I can’t remember my password. How can I retrieve it?
On the login page, enter the email connected to your account and click (forgot?).
We will send you a new password almost immediately.
How do I change my password?
Once logged in, enter your account, in the Change Password
section enter the new password (twice) and click Save.
How do I subscribe to new cities?
Scroll to the bottom of your account page and check the boxes
for your preferred cities.
How do I unsubscribe from Recoup?
Go to the unsubscribe page, enter your email address,
click Submit, uncheck the lists you want to unsubcribe from and click Submit again. |
