This is Recoup’s privacy policy (the “Privacy Policy”), which is incorporated by reference into our Terms of Use Agreement. Please review the following terms carefully. If you do not wish to agree to these terms and conditions, please refrain from using our Site. By using the Site or any of our Services, you are agreeing to the terms of this Privacy Policy and the Terms of Use Agreement. If you do not agree to the terms of our Privacy Policy, please do not use the Site and our Services. The purpose of this policy is to explain our policies and practices regarding the collection, use and disclosure of any information you submit to us through our site, as well as our policies and practices regarding security. If you have any questions about our Privacy Policy, please do not hesitate to contact us at Our site generally collects two types of information: “Personal Information,” or information about you that is personally identifiable such as your name, e-mail address, user ID, and other non-public information that is associated with the foregoing, as well as “Anonymous Information,” or information that is not associated with or linked to your Personal Information and does not permit the identification of individual persons.

Collection of Information


Information You Provide to Us In general, we collect Personal Information that you submit to us voluntarily through Recoup. For example, initial registration for our email list merely requires that you provide us with your name, email address and zip code. Registering for an account requires you also to provide us with your name and a password of your choice. When you later customize your profile and use more features of our Site, we will collect any information you voluntarily provide, such as your year of birth, gender and other demographic information. We may also collect information about you and your friends who use Recoup, from any social network you may have connected from, in order to provide you with a more personalized experience. If you send an e-mail to us, or fill out a form submission through the Site, we will collect your e-mail address and the full content of your e-mail or submission, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through our Site or the social network from which you have connected to Recoup (such as in an invitation to join, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications. You may indicate your preference to stop receiving further promotional communications as further detailed below. When you purchase a Recoup Voucher, you will need to submit your credit card or other payment information (such as billing address) so that we can process your payment. Under no circumstances we will share your credit card information with third parties.

Personal Information from Other Sources

We may receive Personal Information about you from other sources with which you have registered (e.g., Facebook) or other third parties. We may associate this information with the other Personal Information we have collected about you.

Information Collected Via Technology

As you use our Site, we may passively collect and store certain information on our or our service providers’ server logs, including your Internet protocol address, browser type, and operating system. We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and viewed. This type of information is collected to make our Site more useful to you and to tailor your experience to meet your special interests and needs. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with Recoup. Persistent Cookies can be removed by following your Internet browser help file directions. In order to use our services offered through Recoup, your web browser must accept Cookies. If you choose to disable Cookies, some aspects of Recoup may not work properly, and you may not be able to receive our services. We also use Cookies to help you associate with personally-relevant Charities who have referred you to our site. For example, if you come to our Site from a referral link you received from a participating Charity, we will automatically associate your account with the referring Charity. If you subsequently register or log in, the referring Charity will be added to your list of preferred charities.

Use and Disclosure of Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect with third parties, unless you ask or authorize us to do so. In general, Personal Information you submit to us is used by us to provide you access to the Site, to improve Recoup, to better tailor the features, performance, and support of the Site and Services, and to offer you additional information, opportunities, promotions and functionality from us and our partners. Additionally, we do share your content preferences and other information with the social network with which you have connected to Recoup, along with those companies and persons you have asked us to share your information with. We may provide your Personal Information to third-party service providers who work on behalf of or with us to provide some of the services and features of Recoup and to help us communicate with you. Examples of such services include sending email, analyzing data, providing marketing assistance, processing payments (including credit card payments), and providing customer service. We require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us.

Disclosures to Merchants

We may share some of your Personal Information (other than credit card information) with Merchants whose Recoup Vouchers you have purchased for their commercial purposes and to provision the Recoup Voucher or deliver the purchased items. If you do not want us to use or disclose Personal Information collected about you in this manner, you may not use Recoup.

Disclosures to Charities

We may share some your Personal Information (other than credit card information) with the recipient Charity for their acknowledgement purposes and to confirm that a donation has been made in your name. If you do not want us to use or disclose Personal Information collected about you in this manner, you may not use Recoup.

Affiliated Companies and Successors / Assigns

We may share some or all of your Personal Information with Recoup affiliated companies that are under a common control, in which case we will require them to honor this Privacy Policy. In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s assets may continue to process your Personal Information as set forth in this Privacy Policy.

Opt-Out from our Mailings

You can manage your subscriptions or unsubscribe from all our lists using our simple unsubscribe page:

Public Availability of Your Information

It is up to you to make sure you are comfortable with the information you choose to provide us and the information you choose to publish. You understand that when you use Recoup, certain information you post or provide through our Site, such as your name and profile, may be shared with other users and posted on publicly available portions of our Site, including without limitation, social media applications and other public fora in which you choose to participate. Please keep in mind that if you choose to disclose Personal Information through Recoup, this information may become publicly available and may be collected and used by others, including people outside the Recoup community. We will not have any obligations with respect to any information that you post to parts of Recoup available to others, and recommend that you use caution when giving out personal information to others through social media networks or otherwise.

Legal Compliance

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property, you, or third parties. You hereby consent to us sharing your Personal Information under the circumstances described herein.

Your Options Regarding Your Personal Information

Our Site offers you numerous choices regarding the collection, use, and sharing of your Personal Information. At any time, you may to stop us from contacting you for marketing purposes. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly at Despite your indicated email marketing preferences, we may send you administrative emails regarding Recoup, including, for example, administrative and transactional confirmations, reports regarding your Voluntary Donations and pending expiration of unused Recoup Vouchers, and notices of updates to our Privacy Policy if we choose to provide such notices to you in this manner. You have the right to request a copy of the Personal Information that we hold about you. If you would like a copy of some or all of your Personal Information, please contact us at We may charge a reasonable fee for this service. We want to make sure that your information is accurate and up-to-date. You may ask us to correct or remove information which you think is inaccurate. You may change any of your profile information by editing it in the profile settings page.

Use and Disclosure of Anonymous Information

Additionally, we may create Anonymous Information records from Personal Information by excluding information (such as your name) that would otherwise make the Anonymous Information personally identifiable to you. Generally, we aggregate this information and use it in statistical analysis to help us analyze patterns in the use of Recoup, or to generate “Feeds” through the Recoup Site. For example, we use this information to create “scorecards” for Charities regarding the amount of donations generated through our site and the number of individuals who have selected them as a Preferred Charity, or to generate a feed that “Anonymous” has made a Voluntary Donation to a particular Charity. This Privacy Policy does not limit our use or disclosure of any Anonymous Information in any way, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers and other third parties in our discretion.

Third-Party Sites

Our Site contains numerous links to other websites. We are not responsible for the privacy practices or the content of such other websites. We encourage our users to read the privacy statements of each and every website they visit. This Privacy Policy applies solely to information collected by us through Recoup and does not apply to these third-party websites. The ability to access information of third-parties from Recoup, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third-parties, their products, their services, other websites, locations or their content.

Policies Regarding Children

Protecting the privacy of children under the age of 13 (“Child” or “Children”) is very important to us. Recoup does not permit Children to use our Site or Services. Accordingly, we do not intentionally collect or maintain Personal Information from Children. We will take reasonable steps to remove a user's Personal Information permanently from our databases if we obtain actual knowledge that a user is a Child. We also recommend that children between the ages of 13 and 18 obtain their parent’s permission before submitting information over the internet. By using our Site or Services, you are representing that you are at least 18 years old, or that you are at least 13 years old and have a parent’s or guardian’s permission to use Recoup.

Your Communications with Us

Any communications between you and Recoup, such as email or other correspondence, in which you offer suggestions or comments for improving or modifying our Services will be deemed by us to be non-confidential and non-proprietary, and you agree that such information may be used by us without any limitation whatsoever. We may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.


If you have questions or concerns about our Privacy Policy, please contact us at: We may modify our Privacy Policy in our sole discretion from time to time and such modifications shall be effective once posted by Recoup on the Site. You should review the Site and use this Privacy Policy from time to time for any modifications. Your use of the Services or the Site will be subject to any such modifications. Continued use of Recoup following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Last updated: May 21, 2012