Frequently Asked Questions

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What if I don't get a refund?

If we're unable to secure the desired outcome within 60 days of your claim submission, we guarantee to reinstate the claim credit to your account.

Why don't people get refunds?

Typically, refunds are given to customers who banks and credit cards believe will be profitable in the future. There is generally no relationship between your past fee amount and the potential of your refund. If your bank didn't refund you, there could be thousands of reasons. For instance, perhaps you were already refunded fees recently. Or, perhaps, your account is always negative and costs more to maintain than makes sense for the bank.

Will filing a fee refund claim affect my credit?

No. Simply asking for a refund of fees is not reported to credit reporting agencies.

Why does each claim take 30 days?

Many merchants, banks, and credit cards take 30 days for a claim to be reviewed and resolved. However, some banks could take longer. There's no need to follow up with us - we promise we're on top of it and will let you know the result as soon as we know.

How do I get my refunds?

Merchants, banks and credit cards always refund fees directly to the account where they were originally charged. No, you cannot "re-route" your refund to another bank, credit card, or account.

Does Recoup guarantee refunds?

Refunds and rebates are not guaranteed, vary on a case-by-case basis, and are the final decision of your financial institution and merchant. Recoup makes no representation that we will file a refund claim for any or all fees. We make no representation that we will file claims during any regular interval. The type and frequency of claims filing is at our sole discretion based on our experience and expertise with any number of variables including, but not limited to, your bank, your fee history, and past successful refund history.

Does Recoup sell my data?

Absolutely not. No personally identifiable information (PII) is ever sold, shared, or viewed by third parties without your explicit permission on a case-by-case basis.

Are banks required to refund fees?

No. But they often do provide "good will" compensation. In our experience that ranges from 30-100% of fees incurred over the last 12 months based on any number of factors. Including, but not limited to, your fee history, your average balance, the bank's policies, etc. Banks care about their customers and this is how they show it.

Does Recoup get my refund money?

No. Recoup never handles your money. If your bank or credit card refunds you, the monies go directly from your bank or credit card back into your account with that financial institution.

Can I file claims and get fees refunded on a closed account?

No. Banks and credit cards have no reason to refund fees to an already closed account.

Will filing a fee refund claim affect my bank or credit card relationship?

No. Simply asking for a refund of fees is not going to harm your bank or credit card relationship. However, if your account is persistently delinquent, or if there is potential fraud, asking for a refund may "remind" your bank or credit card of your unprofitable or troublesome relationship. Generally speaking, banks and credit cards don't close or charge-off accounts unless they're delinquent for 90 days.

Why do I have to connect my email account?

By connecting your email account, Recoup can find digital receipts and opportunities for rebates, refunds, and rewards.

Does Recoup contact merchants on my behalf?

Yes, once you connect your email account, Recoup's software emails your merchants as if you. When enrolling in Recoup Rebates Back, you give Recoup authorization to do so.

Can I choose which merchants Recoup contacts?

Yes, at any time, you can pick and choose which merchants Recoup has permission to contact on your behalf.

How do I disconnect my email account?

If you want to disconnect your email account, simply go into Settings and select Connected Accounts. Then, select your email account that you've connected. You can then disconnect your email account.

How do I delete my email data from Recoup?

If you want to delete your email account data, simply go into Settings and select Connected Accounts. Then, select your email account that you've connected. You can then disconnect your email account. Once disconnected, all of your email data will be instantly deleted from Recoup's secure servers.

Does Recoup use my email?

Yes. Recoup's software contacts the merchants you select, on your behalf, using your connected email. Based on thousands of experiments and A.I., our software sends the most effective messaging that improves your chances of a merchant reward.

What is Recoup?

Recoup is a finance app for busy entrepeneurs. After you connect your bank, credit card, and receipts, Recoup automatically detects cash-back, bank fees, and rebate opportunities and files claims on your behalf.

Does Recoup guarantee results?

No. Refunds and rebates are not guaranteed, vary on a case-by-case basis, and are the final decision of your financial institution and merchant. Recoup makes no representation that we will file a refund claim for any or all fees. We make no representation that we will file claims during any regular interval. The type and frequency of claims filing is at our sole discretion based on our experience and expertise with any number of variables including, but not limited to, your bank, your fee history, and past successful refund history.

Is Recoup safe?

Recoup uses bank-level security to protect your sensitive information and prevent unauthorized use. Recoup's platform regularly undergoes penetration and security testing by reputable firms endorsed by Google.

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