Updated: May 1, 2019
Our Site, App, and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from such individuals.
Information we collect
We may collect the following categories of information in connection with your use of our Site, App, and Services, about you which are described in more detail below. All of the information listed is hereinafter referred to as "Information."
Registration Information: When you register for the Services, you will be asked for basic registration Information, such as an email address and password.
Identification Information: You may also be asked to provide identification Information upon registration, including, but not limited to, your first and last name, gender, income, marriage status, employment and date of birth.
Third-party credentials: You may also provide Recoup with certain credentials for third party services (“Third-Party Sites”) when you authorize us to connect to them on your behalf.
Information from Third-Party Sites: When you agree to have Recoup connect to any Third-Party Sites on your behalf, in order to provide you with personalized services, we will collect transaction-level data from the Third Party Sites via our Services. For example, if you register accounts such as, but not limited to, your email inbox, product or service provider, e-commerce website, checking account or credit card account with us, we will collect the transaction details from your checking account or credit card account in order to personalize our service.
Contests and surveys: From time to time, you may be offered an opportunity to participate in a contest, survey, or other promotion. We may collect or you may submit Information in connection with one of these promotions, including, but not limited to, information such as your first and last name, contact information and any other required information.
Technical, device and navigational information: We may collect information about your interaction with our Site, App, or Services such as computer browser type, pages visited, average time spent on our Site, App, or Services, IP address, unique identifier of the device, device advertising identifier, operating system version and app version.
Location Information: If you choose to use a location enabled aspect of the Services, we may collect location Information from your device and will notify you of this collection. You may control or disable the sharing of location Information via your device setting and/or the Services.
Social network Information. You also may log in to the Services through your Facebook account. If you log in through your Facebook account, you will be asked to enter your Facebook login credentials and we will ask that you grant us permission to (i) access and collect your basic profile information, including your name, email address, and age, and (ii) access your friend list to identify other members. If you allow us to have access to this Information, then we will have access to this Information even if you have chosen not to make that Information public through your Facebook settings. Any third-party social networking site controls the information it collects from you. For information about how they may use and disclose your Information, including any Information you make public, please consult their respective privacy policies. We have no control over how any third-party site uses or discloses the personal Information it collects about you.
Career Information: You may provide Information when submitting your resume or applying for a specific job on our Site such as your career history and educational background.
Additional Information as otherwise described to you at the point of collection or pursuant to your consent.
How we use the Information we collect
We use and process your Information for things that may include, but are not limited to, the following:
- issuing the promised services and rewards;
- offering and improving the Site, App, and the Services, including creating and personalizing offers and rewards;
- responding to your inquiries about our Site, App, and Services; analyzing usage of our Site, App and Services;
- alerting you to software compatibility issues;
delivering any administrative notices or alerts and communications relevant to your use of the Services;
- for marketing and advertising purposes, including sending you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties, provided that you have not already opted-out of receiving such communications;
- to fulfill contracts we have with you;
- offering you other products, programs, or services that we believe may be of interest;
- performing market research, project planning, product development,
- troubleshooting problems, and analysis of user behavior; to manage,
- improve and foster relationships with third-party service providers, including vendors, suppliers, and parents, affiliates, subsidiaries, and business partners;
- to help third-party services, including but not limited to, the merchants that you have registered with Recoup, improve their service;
- conducting anonymized user analytics and industry benchmarking;
- to comply with any applicable laws and regulations and respond to lawful requests;
- for any other purposes disclosed to you at the time we collect your Information and/or pursuant to your consent;
- and a transaction in connection with a merger, sale, of substantially all of our assets, or a corporate reorganization.
In order to allow you to use our Site, App, or Services, we may be required to verify your identity. To do so, we may, directly or through our service providers, use Information you provide and verify it against our service providers’ databases or through other sources. For instance, we may use the telephone number you provide to Recoup to verify your identity with telecommunications services providers. We may use your Information to verify your identity in the event you contact us for assistance with the Site, App, or Services. We may also use your Information to pre-fill form fields on the Services for your convenience.
When you use the App or mobile versions of our Site, we may collect the unique device identifier assigned to that device by phone makers, carriers, or makers of the operating system (the “Device ID”). Device IDs allow app developers, advertisers, and others to uniquely identify your device for purposes of storing application preferences and other data.
We may use your Device ID to contact you directly through push notifications. Additionally, we may use Device IDs to monitor suspicious activity. For example, if we detect that a single account on a Site or App is being accessed from multiple devices, as determined by tracking the Device IDs that access an account, we may contact the user to ensure that such access has been authorized by the user.
How we disclose the Information we collect
We may share your Information with our affiliates and subsidiaries for the purposes of providing the Services. In connection with the delivery to you of any Recoup services, we may share some of your Information with third parties in order to perform the services you have requested.
We may share your Information with our service providers to enable them to assist in fulfilling the requests you make or the actions you conduct via the Site and App, including the operation of certain Site and App functions and the Services.
We may share content you create on Recoup, including, but not limited to, product and service provider rating, review, written feedback, video feedback with third-party service providers. In turn, such service providers, may use share this content publicly on their website, social media channels, email newsletters, and any other channel we and they decide. In the event that this content is shared publicly, only your first name and last name initial (for example Jane D.) will be published.
Recoup and its service providers, may provide your Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US or other law.
We may also disclose information where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
We may transfer any Information we have about you as an asset in connection with a proposed or actual merger, sale, investment, or financing (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Recoup or as part of a corporate reorganization or sale or other change in corporate control.
We may license, share or otherwise disclose information about users, content created by users, or users’ engagement with the Services with third parties for marketing, advertising, analytics, research or similar purposes. For example, we may provide participating merchants or third-parties with aggregated or anonymized information relating to users’ engagement with the Services to allow participating merchants and other third parties to assess the results of their campaigns.
A special note for Gmail and Yahoo users: For users of the Services who provide Recoup with access to their Gmail and/or Yahoo account, Recoup is subject to and complies with the “Limited Use” requirements set forth in the Additional Requirements https://developers.google.com/terms/api-services-user-data-policy#additional-requirements-for-specific-api-scopes for the Gmail Restricted Scope API and the “Data Use” requirements in the Yahoo Developer Policy https://developer.verizonmedia.com/mail/?guccounter=1 as of the Effective Date.
Description of usage of Gmail and Yahoo Mail API:
During a "claim period"¹, Recoup will manage the emails that are sent to a user from specific businesses. User consent is required for each individual business (and associated domain(s)) that Recoup will monitor inbound emails from. Recoup will access the user's inbound emails through the Gmail API or Yahoo Mail API. Recoup may, through the Gmail API or Yahoo Mail API, reply to a business on the user’s behalf in order to obtain a refund, reward or credit for the user. The user may opt out of Recoup's refund request process at any time. Recoup will monitor emails only during a claim period and for the businesses which the user has given explicit consent for Recoup to manage. Emails that are not from a specific business during a defined claim period will never be fetched, stored, or processed.
¹ Claim period: will begin after the user has given explicit consent for Recoup to manage inbound emails from a business, once Recoup sends the first outbound email to the business. The claim period will end on the sooner of:
4 days after a refund, reward or credit is obtained or Recoup determines that no refund, reward or credit will be given
30 days after the claim period began
How we protect the Information we collect
We take the security of your Information seriously. We use technical, physical and administrative safeguards, such as, but not limited to, firewalls, encryption techniques and authentication procedures to maintain the security of your Information. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot warrant the security of any such information. We are not responsible for the circumvention of any privacy settings or security features. You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your Information. More information on how we protect your Information can be found on the Recoup security page.
Your online access may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).
Third-party offers, advertisements, and data collection
As a user of our Site, App, and Services, you grant our service providers, including, but not limited to Plaid and Finicity, the right, power, and authority to access and transmit your data as reasonably necessary to provide the Services. In addition, you acknowledge and agree that your personal Information will be treated in accordance with the privacy policies of these service providers. You furthermore expressly grant our service providers the right, power and authority to (acting on your behalf) access and transmit your Information, including personal Information, as reasonably necessary to provide the Service to you and Recoup.
To help operate the Site, App, or Services, enhance you experience, and collect information about online activity, we may place small data files on your computer or other device. These data files may be in the form of cookies, pixel tags, local shared objects, or other similar technologies. Cookies and similar technologies enable us to personalize our Site and Services for you. These technologies allow us to store and manage your preferences and settings, measure and analyze how you use our Site and effectiveness of our communications, offer targeted products, programs and services, and help us improve our products, services, and security. Information collected includes internet protocol address, operating system, browser specifics of your device, device characteristics, user ID, and specifics regarding your interactions with (i.e., the path you take through) our Site and Services.
Most browsers provide you with the ability to block, delete, or disable these technologies. If you choose to reject cookies or similar technologies, some Services may not be available or some functionality may be limited or unavailable. Please review your browser manufacturer’s help pages for assistance with changing your settings. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device’s hard drive, clear GIFs are embedded invisibly on Site or App pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site and App to, among other things, track the activities of Site visitors and App users, help us manage content, and compile statistics about usage of our Site and App. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having Information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
Our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions above.
We do not knowingly attempt to solicit or receive information from children on the Services. If we become aware that a user is under 13 (or a higher age threshold where applicable) and has provided us with Information, we will take steps to comply with any applicable legal requirement to remove such Information. Contact us if you believe that we have mistakenly or unintentionally collected Information from a child under the age of thirteen (13).