Updated: May 1, 2019
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you use our Service, we collect the personal information you give us such as your financial institution credentials, name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at https://www.recoup.com/contact-us Or, you can go to your account page and press “Pause” on any specific financial institution account.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so, to respond to a merchant services dispute, to respond to a BBB complaint, to respond to an online or app store review, to a collections agency if you fail to pay owed commissions, to your financial institution, or any other entity required to settle a disagreement between you and Recoup, or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
A special note for Gmail and Yahoo users: For users of the Services who provide Recoup with access to their Gmail and/or Yahoo account, Recoup is subject to and complies with the “Limited Use” requirements set forth in the Additional Requirements https://developers.google.com/terms/api-services-user-data-policy#additional-requirements-for-specific-api-scopes for the Gmail Restricted Scope API and the “Data Use” requirements in the Yahoo Developer Policy https://developer.verizonmedia.com/mail/?guccounter=1 as of the Effective Date.
Description of usage of Gmail and Yahoo Mail API: During a "claim period"¹, Recoup will manage the emails that are sent to a user from specific businesses. User consent is required for each individual business (and associated domain(s)) that Recoup will monitor inbound emails from. Recoup will access the user's inbound emails through the Gmail API or Yahoo Mail API. Recoup may, through the Gmail API or Yahoo Mail API, reply to a business on the user’s behalf in order to obtain a refund, reward or credit for the user. The user may opt out of Recoup's refund request process at any time. Recoup will monitor emails only during a claim period and for the businesses which the user has given explicit consent for Recoup to manage. Emails that are not from a specific business during a defined claim period will never be fetched, stored, or processed.
Definitions: ¹ Claim period: will begin after the user has given explicit consent for Recoup to manage inbound emails from a business, once Recoup sends the first outbound email to the business. The claim period will end on the sooner of:
- 4 days after a refund, reward or credit is obtained or Recoup determines that no refund, reward or credit will be given
- 30 days after the claim period began
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES & TRACKING
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at https://www.recoup.com/contact-us